Terms and Conditions of Use

Welcome to the website of Concierge Detailing. By accessing our site, you agree to these Terms and Conditions of Use and are bound by all applicable laws and regulations.

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The site and its original content, features, and services are owned by Concierge Detailing and are protected by international copyright, trademark, intellectual property, and other proprietary rights laws.

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If, for any reason, we believe that our Terms and Conditions have not been upheld, we reserve the right to suspend or terminate access to our website without prior notice or liability.

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Concierge Detailing seeks to provide the best complete detailing experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our detailing services. 

By scheduling any service with Concierge Detailing you hereby agree to all terms listed on said agreement. 

1. If you have scheduled an appointment at our location, please understand that it is not a “detail shop” but our garage that we have equipped to take customers. When dropping off the car it is important to respect the environment where we operate. 

2. We require a deposit upon booking and the remaining balance to be paid in full on the day of the scheduled service.  If the customer is not present, payment can be left in cash or check or bank transfer. Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid. 

3. We require a 24-hour notice to cancel any booking/detailing service.  Failure to do so will result in a €20 cancellation fee. 

4. We reserve the right to charge up to half of the scheduled detailing service if cancelled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service. 

5. We reserve the right to alter or amend a booking time/date at least 24 hours before, without penalty but wherever possible will let the customer know. 

6. We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company.  

7. We will contact you the day before the scheduled appointment to confirm and to agree on the details of the appointment.  

8. We will contact you on the day of the appointment if we are running late or ahead of schedule. 

9. Please remove all personal belongings, money, and other significant items from your vehicle prior to any type of details.    

10. If areas such as the centre armrest storage or glove compartment are not cleared, we will not be able to clean them due to customer’s private personal belongings.  

11. Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction. 

12. We reserve the right to charge each vehicle according to its condition and the type of vehicle. 

13. We reserve the right to amend any price during the detailing should it differ from the original price. 

14. A minimum of 10% surcharge will be applied to all jobs that involve excessive pet hair or other hazardous materials.  

15. Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements. 

16. We make no promises when it comes to the removal of stains and/or odours from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult with you about what can and cannot be done in regard to your vehicle's interior. 

17. When it comes to windows, we try to be our best. But from time to time and depending on temperature windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause. 

18. We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings. 

19. We will only clean engine bays and sunroof/moonroofs upon request.  

20. We are not responsible for any mechanical or electrical problems when cleaning engine bays and sunroof/moonroofs due to areas simply getting wet from the wash/cleaning process.  Please make sure your vehicle is in good mechanical/electrical working order.  There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.     

21. The headliner is gently cleaned, however there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason.  If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised. 

22. We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces. 

23. We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced. 

24. Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without comprising the clearcoat. 

25. Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original colour. 

26. Any wax, sealant, or coating not properly cared for will not last it's intended durability length. We recommend safely hand washing. 

27. We respect your time and personal property and we will be polite and courteous at all times.  However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable. 

28. We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviours be encountered. 

29. For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle please make sure to get our attention from a distance. We try to pay attention to our surroundings 

30. If we have applied a ceramic coating to your vehicles paint, trim, wheels, or glass and you opt-out of our maintenance program to care for the coating we are no longer responsible for any premature coating failure.  Please consider having us maintain your vehicle coating every 3-4 months so as to ensure it’s durability for the next 1-5 years. 

31. We recommend System X The Diamond detailing service at least once a year if not more, to keep your vehicle looking it’s best. 

32. If you choose to have your vehicle maintained every 3-4 months by us, and for some reason due to either the weather or your schedule, your vehicle’s maintenance detail has not been performed and has passed the 6-month mark, we must start over with The Diamond Service to reset the detail maintenance program.