Last updated: 4 August 2026
Concierge Detailing (“we”, “us”, “our”) is committed to protecting your privacy and personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Malta Data Protection Act. This Privacy Policy explains what personal data we collect, why we collect it, and what rights you have over that data.
1. Who We Are
Concierge Detailing is the data controller responsible for your personal data. We provide automotive, marine and aviation detailing, restoration and ceramic coating services in Malta.
Contact details:
Email: info@conciergedetailing.mt
Phone: +356 7939 0309
Website: https://conciergedetailing.mt
2. What Personal Data We Collect
We collect personal data that you provide to us directly, including:
- Contact form submissions: name, email address, phone number, subject and message content.
- Bookings/appointments: name, email address, phone number, vehicle or asset details, and appointment information submitted through our online booking system.
- Correspondence: information you provide when you email or call us.
- Technical data: IP address, browser type and standard server log data collected automatically when you visit our website.
We do not knowingly collect payment card details through our website. Any payments are handled separately and are not stored by us.
3. How We Use Your Data
We use your personal data for the following purposes and legal bases under the GDPR:
- To respond to enquiries made via our contact form or by phone/email (legitimate interest).
- To schedule, manage and fulfil bookings for detailing services (performance of a contract).
- To send you service updates, appointment reminders and confirmations relating to a booking you have made (performance of a contract / legitimate interest).
- To comply with legal, tax and accounting obligations (legal obligation).
- To maintain the security and proper functioning of our website (legitimate interest).
We do not sell your personal data to third parties, and we do not use your data for automated decision-making or profiling.
4. Cookies
Our website uses a limited number of cookies necessary for core functionality, such as remembering your booking session and enabling our contact and booking forms to work correctly. We do not currently use analytics or advertising cookies. Where our website loads fonts or other resources from third-party servers (such as Google Fonts), your browser may share your IP address with that provider in order to display the resource. You can control or delete cookies through your browser settings at any time.
5. Third-Party Service Providers
We share personal data only with trusted service providers who help us operate our website and business, including:
- Our website hosting provider, which stores our website and any data submitted through it.
- Our booking/appointment scheduling software, used to manage bookings you make with us.
- Our email delivery service, used to send transactional emails (such as booking confirmations) reliably.
These providers are only permitted to use your data to provide services to us and are required to protect your data in line with applicable data protection law. Some providers may process data outside the European Economic Area (EEA); where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements. Enquiry and booking data is generally retained for up to 7 years to satisfy tax and accounting obligations under Maltese law, after which it is securely deleted or anonymised.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction, including secure hosting, restricted access and regular software updates.
8. Your Rights Under the GDPR
If you are located in the EU/EEA, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data (“right to be forgotten”).
- Restrict or object to our processing of your data.
- Request a copy of your data in a portable format.
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with Malta’s Information and Data Protection Commissioner (IDPC) at www.idpc.org.mt.
To exercise any of these rights, please contact us at info@conciergedetailing.mt.
9. Children’s Privacy
Our services are not directed at children, and we do not knowingly collect personal data from anyone under the age of 16.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when it was last revised.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Concierge Detailing
Email: info@conciergedetailing.mt
Phone: +356 7939 0309